These Terms and Conditions apply to consumer bookings made with Eloi Merle (“we”, “us”, “our”). Please read them carefully before booking.
Bona House SARL (trading as “Eloi Merle”)
SIRET: 99514265000010
Email: info@eloimerle.com
Address: 60 RUE FRANÇOIS IER, 75008 PARIS
Note: the above is the company’s registered address. Please use the email address above for all booking and guest correspondence.
Website: eloimerle.com
“Guest” means the person making the booking and all persons included in the booking.
“Stay” means the accommodation services booked for specific dates at Eloi Merle.
“Booking Confirmation” means our written confirmation sent by email.
A booking request becomes binding only when:
If we do not confirm your booking, any sums paid will be refunded.
Unless expressly stated in your Booking Confirmation, your Stay includes:
Your Stay does not include: travel costs, insurance, gratuities, or personal expenditure.
You are responsible for ensuring you have valid travel documentation (passport, visa, etc.). If you are refused entry to France/Europe for any reason, this will be treated as a Guest cancellation and our cancellation terms will apply.
Currency: Prices are in Euros (€) unless stated otherwise.
Standard bookings: 50% of the total cost of your Stay is required at the time of booking. The remaining 50% is due 60 days before your arrival.
Large / exclusive bookings (whole-property block bookings): we may accept a deposit, with the balance due by the date stated in your Booking Confirmation.
Payment methods: bank transfer or credit card. We are a cashless business.
A €200 hold will be placed on your card at the time of booking to cover incidental costs and/or damages during your Stay. If your incidental costs or damages exceed this amount, you agree that the Company may charge those additional amounts to your card.
If you request to pay in a non-Euro currency, this must be agreed in advance. Any exchange rate applied will be set by our bank/payment provider at the time(s) of payment.
The Guest confirms they are authorised to use the payment method provided.
Card payments may be processed by us or our payment agents/providers.
Nothing in these Terms limits or removes your statutory rights, including in cases of fraud or unauthorised payment.
Where a deposit is taken for a large/exclusive booking, you authorise us to charge the remaining balance to the same card used for the deposit on the due date stated in your Booking Confirmation, subject to applicable payment security requirements (including PSD2 / Strong Customer Authentication where required). If the charge cannot be completed, you remain responsible for paying the outstanding balance by another method.
We strongly recommend that you take out comprehensive travel insurance, including cover for cancellation, illness, accident, and personal belongings. These Terms do not exclude or limit our liability where such limitation is prohibited by law.
Cancellations must be sent by email to info@eloimerle.com. Cancellation is effective on the date and time we receive your email. You are responsible for ensuring your cancellation email has been received.
If you cancel after booking, the following cancellation fees apply:
If we are able to re-let all or part of the cancelled dates, we may (but are not obliged to) refund additional sums, less any reasonable costs incurred as a result of your cancellation (including payment processing fees and administrative costs).
Date changes are subject to availability and must be requested in writing by email.
If we cancel your Stay for reasons other than force majeure, we will refund all sums paid for the Stay. We are not responsible for additional costs you may incur (such as travel costs) unless required by applicable law. Nothing in these Terms limits or excludes our liability where such limitation is prohibited by law.
As the Stay is accommodation provided on specific dates, the statutory right of withdrawal does not apply.
The Guest confirms that:
We will not tolerate abusive, threatening, discriminatory, or inappropriate behaviour towards staff or other guests. We may refuse entry or require any Guest to leave immediately (without refund) if their behaviour:
Where possible, we will act proportionately and reasonably in making such decisions.
Guests are responsible for any damage caused by them to the property, fixtures, fittings, or contents. We may charge reasonable repair/replacement costs and any associated professional fees (e.g. locksmith, specialist cleaning) where damage occurs. Guests are responsible for damage or loss caused to third parties by their actions.
Nothing in these Terms excludes or limits liability for:
Subject to this clause, we are not liable for indirect or consequential losses. Subject to this clause, our total liability to you in connection with your Stay shall not exceed the total price paid for the Stay.
We may make minor changes to the accommodation or services for operational reasons. We may refuse a booking or cancel a Stay where required for safety, legal, or operational reasons. Where we cancel, the clause “Cancellations by the Company” applies.
Eloi Merle is a historic building and may not be suitable for Guests with restricted mobility. Guests with disabilities, reduced mobility, or significant health conditions should notify us at the time of booking so we can confirm whether the Stay is suitable. We may decline a booking where we reasonably believe we cannot safely meet a Guest’s needs.
If we assist with arranging third-party services (taxis, tours, tastings, etc.), any contract for those services is between you and the third-party supplier. We are not responsible for the supplier’s acts or omissions.
Smoking is not permitted anywhere at Eloi Merle. If a Guest smokes on the premises, we may require them to leave and may charge for any additional cleaning or damage (€250 additional cleaning fee per room).
Eloi Merle is an adults-only establishment. We do not accept guests under the age of 18 years.
The owners have a dog on site. No other pets are permitted.
We may take photographs or video on the premises for marketing purposes. If you do not wish to appear in identifiable form, please tell us at the time images are captured and we will take reasonable steps to avoid using recognisable images of you. We will always discuss this with you at the time.
We are not liable for failure to perform, or delays, due to events outside our reasonable control (force majeure), including (for example) natural disasters, fire, flood, war, terrorism, pandemics, government restrictions, and severe weather. If force majeure prevents the Stay from taking place, we will contact you to discuss appropriate solutions, which may include rescheduling where possible or refunding sums where required by law.
If any provision of these Terms is held to be invalid or unenforceable, the remainder will continue in full force and effect.
These Terms are governed by French law. Any dispute will be subject to the jurisdiction of the competent courts in France.
We may update these Terms from time to time. The version applicable to your booking is the version provided at the time of booking/Booking Confirmation.
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